hiring For senior technical support expert For uk shifts

Key Responsibilities:

• Provide expert-level technical support for software/hardware issues to UK clients via calls, emails, or chat
• Diagnose, troubleshoot, and resolve complex technical problems
• Guide junior team members and assist in knowledge sharing
• Maintain detailed documentation of issues and resolutions
• Collaborate with cross-functional teams to escalate and resolve critical issues
• Ensure adherence to SLAs and quality standards
• Participate in continuous improvement initiatives to enhance support processes

Candidate Profile:

• 1 to 6 years of experience in technical support or IT helpdesk roles
• Strong understanding of relevant technologies and troubleshooting methodologies
• Excellent communication skills with proficiency in English
• Ability to work in UK shifts and adapt to changing schedules
• Customer-focused with strong problem-solving abilities
• Experience with ticketing systems and remote support tools