Description
We are seeking a Senior Email Support / Chat Support professional to join our team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer support through email and chat channels. You will play a crucial role in ensuring customer satisfaction by addressing their inquiries and issues efficiently.
Responsibilities
- Provide exceptional email and chat support to customers in a timely and professional manner.
- Resolve customer inquiries, issues, and complaints through effective communication and problem-solving skills.
- Document customer interactions and feedback accurately in the support system.
- Collaborate with team members and other departments to ensure customer satisfaction and resolve complex issues.
- Maintain a high level of product knowledge to provide accurate information to customers.
Skills and Qualifications
- Excellent written and verbal communication skills in English.
- Proficient in using email and chat support tools and software.
- Strong problem-solving skills and ability to think critically under pressure.
- Familiarity with customer service best practices and standards.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Basic knowledge of computer systems and troubleshooting techniques.
