Hiring For Senior customer support expert

Responsibilities:

• Handle inbound calls and manage customer queries efficiently
• Provide Level 2 support, resolving complex customer issues
• Escalate unresolved issues to appropriate departments when necessary
• Maintain detailed records of customer interactions
• Ensure timely and accurate follow-up on customer concerns
• Deliver excellent customer service and enhance customer retention

Eligibility Criteria:

• Prior experience in a voice-based customer care role, preferably Level 2 support
• Strong communication skills and problem-solving abilities
• Ability to handle high-pressure situations calmly
• Customer-centric approach with good interpersonal skills