Strategic Planning:
- Define the overall IT application strategy, roadmap, and budget to support business objectives.
- Identify opportunities for application modernization and digital transformation initiatives.
- Evaluate new technologies and vendor solutions to optimize application portfolio.
Application Management:
- Lead the development, implementation, and maintenance of critical enterprise applications.
- Manage application lifecycle from requirement gathering to deployment and ongoing support.
- Monitor application performance, identify issues, and implement corrective actions.
- Foster a culture of innovation and continuous improvement within the team.
- Delegate tasks, set clear expectations, and provide performance feedback.
Stakeholder Management:
- Collaborate closely with business stakeholders to understand their needs and translate them into application requirements.
- Communicate effectively with users regarding application updates, changes, and potential impacts.
- Manage relationships with external vendors and service providers.
Change Management:
- Develop and execute change management plans for new application implementations or updates.
- Provide user training and support to ensure smooth adoption of new applications.
Compliance and Security:
- Ensure applications adhere to data privacy, security, and compliance regulations.
- Monitor for potential security risks and implement necessary mitigation strategies.
- Must be able to interpret and integrate information and conduct root cause analysis when performance deviates from established service levels, leading to permanent remediation plans. Strong attention to detail along with sharp analytical skills to identify problems.
- Perform frequent audit checks to ensure system compliance and performance levels. Prepare and review weekly audit reports.
- Management of monitoring applications to ensure effective alerting of critical application workflow issues, security events, and performance degradation of the systems.
- Continually work to identify new technologies and enhance current technologies to improve client services.
- Communicate regularly with supervisor on IT initiatives, deliverables and ensure all meet/exceed target.
- Ensure policy & procedures are being followed.
- Perform other job-related duties as may be assigned or required.
Required Skills and Qualifications:
- Bachelor's degree in computer science, information systems, or a related field
- Proven experience managing complex IT application portfolios and teams
- Deep understanding of software development methodologies (Agile, Waterfall)
- Expertise in various application technologies that relate to Pharma/Healthcare.
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- Project management skills to deliver projects on time and within budget
