Description
We are looking for dedicated individuals to join our team as Malayalam Voice Process Executives. This is a work-from-home position based in India, ideal for candidates who are enthusiastic about providing excellent customer service. Whether you are a fresher or have minimal experience, we welcome your application to help us create a positive customer experience.
Responsibilities
- Handle inbound and outbound calls for customer support in Malayalam.
- Assist customers with inquiries, complaints, and provide information about products and services.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback on call quality and customer experience to improve processes.
- Work collaboratively with team members to achieve performance targets.
- Participate in training sessions to enhance product knowledge and service skills.
Skills and Qualifications
- Proficiency in Malayalam (spoken and written) is essential.
- Strong communication skills and a clear, pleasant speaking voice.
- Basic computer skills, including familiarity with MS Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Good problem-solving skills and the ability to handle difficult customer situations.
- Willingness to learn and adapt to new processes and technologies.
