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Tech Mahindra Limited

Hiring for International voice process (Fresher/Exp)

Tech Mahindra Limited

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0-5 Years
2,50,000 - 5,50,000 INR
a month ago
1632 Viewed
608 Applied

Job Description

Description

We are currently seeking a candidate with 1-6 years of experience in International Voice Process to join our team. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment.

Responsibilities

  • Handling inbound and outbound calls from customers in an efficient and professional manner
  • Providing excellent customer service by addressing customer concerns and resolving issues
  • Maintaining accurate records of customer interactions and transactions
  • Meeting and exceeding performance metrics such as call quality, first call resolution, and customer satisfaction
  • Collaborating with team members to identify areas for process improvement and make recommendations
  • Adhering to company policies and procedures

Location- Yerwada, Pune

Skills and Qualifications

  • 1-6 years of experience in international voice process
  • Excellent verbal and written communication skills in English
  • Ability to work in a fast-paced environment
  • Strong customer service orientation
  • Good problem-solving and decision-making skills
  • Ability to multitask and manage time effectively
  • Flexibility to work in shifts
  • HSC in any discipline

Regards,

Tech Mahindra LTD

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Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

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FUNCTIONS
IT
INDUSTRY
ITES/ BPO/ Call Center
SKILLS/ROLES I HIRE FOR
IT
LEVEL HIRING FOR
Junior Level, Mid Level, High Level, Top Management
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Last Updated: 27-06-2024 07:27:32 AM
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