Hiring for International Telecom for Non Voice LOB
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Hiring for International Telecom for Non Voice LOB
Work Mode: Work from Office.
Requirement :
Minimum 1 year of relevant experience required in International chat process on dual concurrency.
12th Pass can apply
Immediate Joiner Preferred
Ready to Relocate
Max Age- 44
Interview Pattern: HR Round > Ops Round> Written Versant ( 58/80 ) > Chat Assessment
Job Responsibilities:
1. Respond to customer questions and requests via live chat in a professional and timely manner.
2. Offer accurate and detailed information about a company's products and services to help customers make informed decisions.
3. Accurately record all customer interactions and resolutions in a Customer Relationship Management (CRM) system for future reference and reporting.
4. Strive to meet individual and team performance metrics, including response times and customer satisfaction levels.
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Job ID: 153901505
