Hiring For Healthcare Voice/US Shift/ Sal upto 10.5lpa/Weekend Off

JD for Senior Process Analyst (Service Support Lead)

I. Position Summary

• Service Support Lead / Manager
• Managing Customer support operations
• Ensure all client specific records are compliant with regulatory standards.
• Should work on high quality and timely completion of all client-level due diligence
• requirements at the onset and renewal of client relationships.
• Must deliver great customer service standards to define, analyze, to resolve queries and
• escalations.

II. Primary Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive
• support
• Understanding and implementation of US Health Insurance regulatory standards, guidelines,
• policies and procedures
• Responsible for end to end support of the policy lifecycle services
• Support a team of 4 - 5 Client Managers (70 Accounts) at the branch
• Be a US Health Insurance domain expert to conduct end to end renewal activities
• Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall
• customer experience
• Co-coordinating with internal operations team to get the renewal activities completed on time
• Handle queries effectively, aiming to minimize re-work at service center
• Ability to identify risks, issues and successfully navigate through to completion
• Strong time management and organizational skills; ability to work independently and effectively
• managing multiple tasks at once

III. Skills and Competencies

• Excellent Written and Oral communication skills
• Interpersonal skills
• Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
• Proactive
• Ownership and Accountability
• Insurance domain knowledge
• Logical thinking and decision making

IV. Minimum Qualifications and Experience