Role Overview:
Provide voice-based customer support by handling inbound/outbound calls and resolving customer queries while maintaining quality standards.
Key Responsibilities:
- Handle incoming and outgoing voice calls professionally and efficiently
- Respond to customer queries and provide accurate information
- Ensure adherence to quality standards and process guidelines
- Maintain records of interactions and transactions as required
- Work effectively in a rotational shift environment
- Deliver superior customer service with clear communication
Required Qualifications and Skills:
- Good communication skills
- Graduation is mandatory
- Willingness to work in rotational shifts
- Immediate joiners preferred
- Open to freshers and experienced candidates
