Hiring For Customer Service/Technical Support

Key Deliverables:

• Handle inbound customer queries for international clients professionally
• Resolve technical and service-related issues through voice support
• Maintain call quality standards and meet performance KPIs
• Ensure high levels of customer satisfaction and timely issue closure

Role Responsibilities:

• Provide real-time support to international customers via phone
• Document and update customer records based on interactions
• Collaborate with internal teams to resolve escalations
• Work in rotational shifts and maintain service availability