Hiring for Customer Service - Kolkata

JOB DESCRIPTION

• Managing customer accounts to ensure smooth operations.
• Confirming freight bookings and tracking orders for timely delivery.
• Providing shipment quotes and setting up shipments and documentation as needed.
• Handling high volumes of inbound and outbound calls.
• Building and maintaining strong relationships with carriers and customers.
• Delivering exceptional customer service and promptly addressing client and carrier issues.
• Serving as a professional representative of the company, setting a high standard for team members.