Hiring for Customer Service || HCLTech || 1-3 Years of experience

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software, general queries. Understanding the product features

• The agent shall make every reasonable attempt to resolve and provide the service where possible

• Provide accurate and complete information by using right methods and tools

• Ability to quickly assess an issue and accurately respond to customer inquiries

• Respond to all service requests and issues raised via chat support

• Move the request to L2 support team.

• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

• Keep records of customer interactions, process customer account changes as required

• Follow communication procedures, guidelines and policies

• Meet individual and team targets for a variety of customer service goals

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits