Hiring for Customer Care Executives (Tele Caller)

Job Title: Customer Care Executive Doctor Relations

Location: Gurgaon, Haryana

Job Type: Full-time

Experience: 1-3 years

Job Summary:

We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.

Key Responsibilities:

Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.

Present and demonstrate products effectively to showcase its value Target based.

Assist in doctor onboarding, profile creation, and verification on the platform.

Maintain and update doctor records, ensuring accuracy and completeness.

Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.

Collect feedback from doctors to improve service quality and user experience.

Coordinate with internal teams to resolve doctor-related issues efficiently.

Ensure a high level of satisfaction and long-term engagement with doctors.

Provide insights and recommendations to enhance platform effectiveness.

Stay updated on industry trends and digital healthcare advancements.

Requirements & Skills:

Education: Bachelor's degree in any field (Healthcare, Business, or Communication preferred).

Experience: 1-3 years in customer service, healthcare, or relationship management.

Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. 100-120 calls required in a day.

Sales acumen with strong communication skills.

Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.

Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.

Benefits:

Competitive salary and incentives

Career growth opportunities

Friendly and supportive work environment

Training and development programs

Work with a passionate team dedicated to improving healthcare transparency.

Company Details: DocIndia.org is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.

Workdays: Monday Saturday

Working Hours: Day Shift (9:30am- 6:30pm) -1hr Lunch break included.

Website: www.docindia.org

Location: 5th Floor, ILD Trade Center, Sohna Road Gurugram, Haryana - 122018