Description
We are seeking a motivated and detail-oriented individual for the position of Chat Support / Email Support / Non-Voice Support. The ideal candidate will be responsible for assisting customers through chat and email channels, ensuring their inquiries are resolved in a timely and professional manner.
Responsibilities
- Provide timely and accurate responses to customer inquiries via chat and email.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Document customer interactions and feedback in the support system.
- Collaborate with team members to improve processes and provide excellent customer service.
Skills and Qualifications
- Excellent written communication skills in English.
- Strong problem-solving skills and ability to handle difficult situations.
- Basic understanding of customer service principles and practices.
- Familiarity with chat support tools and email management systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
