Responsibilities
- Manage end-to-end travel implementations, including onboarding and project scope definition.
- Serve as the focal point for the implementation project team.
- Lead client meetings, Joint Planning sessions, and weekly/bi-weekly Zoom calls.
- Maintain accurate updates in OneForm, Task Lists, and Implementation Workbooks.
- Keep RAG status current and proactively manage project risks and escalations.
- Coordinate with EMEA and Global teams, delivering updates and actions within deadlines.
- Conduct post-implementation handovers to Traveler Care & Client General Management.
- Deploy offline travel booking systems and operational tools.
- Customize and configure solutions based on client needs.
- Oversee end-to-end testing with Service Delivery and work with technical/telephony teams on setups.
- Validate system functionality and provide remote support for rollouts.
- Perform Online Booking Tool site review when required.
- Lead system deployment, upgrades, and enhancement projects.
- Create project plans, schedules, and resource allocation strategies.
- Monitor progress and provide updates to stakeholders and leadership.
- Collaborate closely with product, sales, solutions, and customer service teams.
Qualifications
- Strong English communication skills (written and verbal).
- Solid project management and analytical abilities.
- Confident, persuasive facilitator capable of leading client meetings.
- Strong understanding of travel industry operations.
- Familiarity with OBTs (Concur, Neo) and GBT-branded systems.
- Excellent organization, time management, and virtual work capabilities.
- Tenacious, detail-oriented, and able to drive outcomes despite challenges.
- Strong leadership and customer relationship management skills.
- Change management experience is highly desirable.
Pay range and compensation package - 5 LPA - 9 LPA Max
Interested one please share your updated resume on [Confidential Information].
