Work Location: Chennai (Siruseri)
Mode: Work From Office (Mon-Fri)
Skill: Non-Voice (BPO)
Shift: Yes
Domain: Banking (Pension / Insurance / Investments)
Education qualification Bachelors Degree – should have completed degree on or after 01/04/2021.
Work experience – Min 2 to 3 years in BPO BFSI sector.
Job Description:
Your day-to-day responsibilities include:
- Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness.
- Provide support on business processes, policies, and procedures.
- Develop an understanding of the customer and business requirements.
- Achieve predefined quality levels to meet and exceed customer SLAs.
- Display skills and behaviours required to be truly customer centric and maintain a focus on the customer throughout every interaction.
- Identify challenges to performance and support improvements to enhance the efficiency of your team.
- Keep accurate records of operations and log incidents.
- Interpret, analyse data related to customer requests and queries and act accordingly.
Skills we can't do without:
- Good communication skills
- The ability to convey information simply and concisely.
- Previous experience working in Life and Pensions or Financial Services
- Good oral and written communication, which is accurate and compliant.
- Ability to work collaboratively and input ideas and suggestions into group activities.
- Good time management skills and is organised.
- Easily adapts to changing priorities.
- Ability to plan and work to tight timelines without compromising accuracy.
- Ability to influence colleagues and stakeholders tactfully.
- Has the Customer at the forefront of everything that they do and committed to building relationships.
