Hiring for AWS Connect - PAN INDIA

Dear Tech Professional

Greetings from Tata Consultancy Services

TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.

What we are looking for: AWS Connect

Location: PAN INDIA

Interview Mode: Virtual mode (Microsoft Teams)

Exp: 10-15 Years

1. Amazon Connect Development (Amazon Connect, Lex, Polly, etc.)

o Experience designing and deploying voice workflows using Amazon Connect.

o Integration with Lex for conversational AI and Polly for text-to-speech.

o Custom contact flows, Lambda integrations, and real-time analytics.

2. AWS Expertise

o Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.

o Experience with serverless architecture and microservices.

o Strong grasp of security best practices and cost optimization.

3. Telephony & Contact Centre Applications

o Knowledge of SIP, VoIP, IVR systems, and CTI integrations.

o Experience with call routing, queue management, and real-time dashboards.

o Familiarity with legacy systems and migration strategies to cloud-based platforms

Regards

Prashaanthini