Greetings from Infosys BPM
We are hiring for a Consultant / Senior Consultant - Customer Service
Please use below link to apply and register your application:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-244038
Job Description:
Job Role: Consultant / Senior Consultant - Customer Service
Job Location: Bangalore/Pune
Experience: 7+ yrs
Role Overview:
As a Customer ServiceConsultant, you will play a pivotal role in shaping business solutions, driving domain consulting, and supporting presales activities. You will collaborate with clients, internal teams, and stakeholders to design innovative solutions that align with business objectives and industry trends.
Key Responsibilities:
Presales & Solutioning:
- Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
- Develop solution architectures and technical roadmaps tailored to client needs.
- Collaborate with sales teams to define go-to-market strategies and value propositions.
- Conduct competitive analysis and market research to refine solutions.
Domain Consulting:
- Provide industry-specific consulting in customer service/customer experience domain.
- Analyze business challenges and recommend digital transformation strategies.
- Work closely with clients to define business requirements and translate them into technical solutions.
- Drive process optimization and automation initiatives using emerging technologies.
Project Delivery & Stakeholder Management:
- Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions.
- Collaborate with delivery teams to ensure seamless execution of proposed solutions.
- Engage with CXOs and senior stakeholders to drive strategic discussions.
- Ensure compliance with Infosys best practices and industry standards.
Required Skills & Experience:
- 8-15 years of experience in presales, solutions consulting, or domain consulting in customer service/customer experience domain.
- Strong expertise in solution architecture, business analysis, and consulting methodologies.
- Experience in cloud, AI/ML, automation, and digital transformation solutions.
- Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow).
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work in a fast-paced, client-facing environment.
- Prior experience in Infosys or similar IT consulting firms is preferred
Thanks & Regards,
Infosys BPM Recruitment Team
