Hiring Experienced Customer Support For UK SHIFT AS Quality Analyst-

We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm )

Experience - 1 yr & above (only from customer support background)

Work from office only

Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm

Should be able to join immediately

5 days working in a week and saturday and sunday fixed off

Free cab facility provided for pick and drop(*25km radius, door step pick and drop)

Good communication skill in English is required

We are looking for immediate joiners only

Job Responsibilities:

• Responsible for reviewing associate's quality of phone and/or non-voice interactions based on
• client established quality measures.
• Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified.
• Responsible for completing monitoring forms, including comments detailing associate
• performance and saving all results in the database for review and reporting.
• Assist in making recommendations for quality assurance improvement,
• particularly around their workflow and knowledge guides
• Being able to work at speed, accurately to agreed targets
• Excellent analytical skills, ability to synthesize data from various sources
• Excellent time management and organizational skills Knowledge
• Basic knowledge of computers and use of software.
• Knowledge of quality assurance standards and methodologies, would be an advantage

Education: Higher secondary & above