Job Description
Location: Malad
Salary: 25,000 to 35,000 per month (Based on experience)
Shift: Fixed Night Shift (US Process)
Working Days: 5 Days Working | Rotational Week-offs
Job Overview
We are looking for enthusiastic and customer-focused Customer Service Executives to manage US-based customer interactions during night shifts. The role involves handling customer queries via calls, email, or chat while ensuring timely resolution and maintaining high service quality standards.
Key Responsibilities
Handle inbound and outbound customer queries for US clients
Provide accurate information and resolve complaints professionally
Maintain call quality standards and customer satisfaction scores
Document customer interactions and update CRM systems
Achieve productivity and performance targets
Eligibility Criteria
Minimum HSC / Graduate in any discipline
Good English communication skills (spoken written)
Basic computer knowledge
Freshers experienced candidates are welcome
Preferred Skills
Strong customer handling problem-solving skills
Ability to work in a fast-paced environment
Willingness to work night shifts
Benefits
Competitive salary package
Career growth opportunities
Training development programs
For Queries, Contact
Interested candidates can send their resume to:
Devang Shukla 77108 17189
This job is provided by Shine.com
