We are seeking a motivated Hiring Associate to join our team in India, specializing in travel processes and customer service. The ideal candidate will have a passion for the travel industry and experience with Amadeus GDS. This role is essential in ensuring a seamless travel experience for our customers.
Responsibilities
- Assist customers with travel bookings and inquiries using Amadeus GDS.
- Provide exceptional customer service and support to clients throughout the travel process.
- Handle ticketing, reservations, and itinerary changes efficiently.
- Resolve customer issues and complaints in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on travel industry trends and changes in GDS functionalities.
Skills and Qualifications
- Proficiency in Amadeus Global Distribution System (GDS) is a must.
- Strong understanding of travel processes and procedures.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong problem-solving skills and attention to detail.
- Customer service experience is preferred but not mandatory.
- Basic knowledge of travel regulations and policies.
- Ability to work flexible hours, including weekends and holidays.
