- Manage Active Directory (On-Premises) including user account management, password resets, group management, and Organizational Unit (OU) administration.
- Administer and support Microsoft Exchange / Exchange Online environments including mailbox management, shared mailboxes, distribution groups, and mail flow troubleshooting.
- Manage Microsoft Entra ID (Azure AD) including user lifecycle management, access management, and license administration.
- Provide hands-on support for Microsoft Intune including endpoint security monitoring, threat remediation, and policy management.
- Troubleshoot and support laptops, desktops, printers, docking stations, and other IT hardware peripherals.
- Perform onboarding and offboarding activities including account provisioning, device allocation, and access management.
- Create and maintain automation scripts using PowerShell and Power Automate to improve operational efficiency.
- Maintain IT asset inventory and lifecycle management including procurement, tracking, refresh, and disposal processes.
- Handle incidents and service requests through ticketing tools while adhering to SLA targets.
- Provide end-user support for hardware, software, email, VPN, MFA, and Microsoft 365-related issues.
- Support endpoint management and patching activities.
- Collaborate with cross-functional IT teams and vendors for issue resolution and service improvements.
- Document technical procedures, troubleshooting steps, and knowledge base articles.
- Participate in continuous improvement initiatives and automation projects.
Required Experience
- Minimum 3 years of relevant hands-on experience required.
- 5 days working from office is mandatory.
- Ability to work in a fast-paced enterprise environment.
Preferred Experience
- Minimum 3 years of relevant hands-on experience required.
Core Competencies
The successful candidate will demonstrate strength in the following competencies as well as which can be found here:
- Drive & Follow Through - Takes initiative and turns ideas into action.
- Adaptability in Uncertainty - Adjusts quickly and performs through change.
- Customer-Centered Mindset - Puts customer needs at the center of decisions.
- Judgment & Problem Solving - Makes sound decisions and solves problems effectively.
- Role-Specific Expertise - Applies strong functional expertise to deliver results.
- Results Accountability - Owns outcomes and delivers on commitments.
- Work Prioritization & Execution - Focuses on priorities and delivers on time.
