"helpdesk support executive"

Walk-in Interview Details:

Date: 8 th May

Time: 10:00 AM – 4:00 PM

Location: Synergy Connect office , 601/602 Balaji Business Park, Marol Naka ,Andheri East, Mumbai 400059

Contact: HR Team -8369711936

Job Summary:

We are looking for a proactive and customer-focused Helpdesk Support Executive to join our team. The ideal candidate should have strong communication skills and experience in handling client-facing responsibilities, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Act as the first point of contact for clients via calls, emails, or ticketing systems
• Manage and track support tickets, ensuring timely closure within SLA
• Provide excellent client-facing support and maintain professional communication
• Escalate complex issues to the relevant technical teams when required
• Follow up with clients to ensure issue resolution and satisfaction
• Maintain proper documentation of issues, solutions, and processes

Required Skills:

• Strong verbal and written communication skills
• Good understanding of helpdesk/ticketing tools
• Ability to manage multiple client queries efficiently
• Strong problem-solving and interpersonal skills
• Client handling and stakeholder management experience

Preferred Qualifications:

• Graduate in IT / Computer Science or related field
• Experience in a client-facing or customer support role in an IT environment

Documents Required:

- Updated Resume