Helpdesk Representative-2

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Timely response to customer over email for the requirement of EJ files.
• Handling inbound calls from onsite CEs and support them troubleshoot the EJ issues.
• Knowing our products inside and out so that you can answer questions.
• Taking prompt action on customer query & the incidents as per standard process.
• Keeping records of customer interactions, transactions, comments and complaints as per standard process
• Communicating and coordinating with colleagues as necessary.
• Ensure to follow all compliances related to work flow.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Basic Requirements :

• Any Graduate / Post Graduate
• Basic knowledge of networking with tech certifications in computers.
• Good knowledge of MS Excel.
• Good analytical and troubleshooting skills.
• Good communication skills - English and Hindi is must.
• Experience in EJ operations will add more value.
• Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
• Good organizational skills and able to work well independently and within the team
• Should able to effectively communicate and coordinate with customer and various departments associated with EJ services.

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate