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Helpdesk Lead - Lower Parel

Pes Hr Services
Gurugram, Bengaluru
4-7 Years

This job is no longer accepting applications

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  • Posted 4 months ago

Job Description

  • Develop specific and measurable targets for all IT services to ensure quality and efficiency
  • Monitor and track service performance against agreed Service Level Agreements (SLAs)
  • Manage and optimize team rosters and schedules to ensure 24/7 service availability
  • Lead people management activities including team coordination, performance monitoring, and training
  • Coordinate with stakeholders to address service issues and implement continuous improvement plans
  • Ensure compliance with CMM Level 5 processes and best practices
  • Be flexible to work in rotational shifts as per business needs

More Info

Job Type:
Permanent Job
Industry:
Human Resources
Role:
Service Manager/Engineer
Function:
Manufacturing/Engineering/R&D
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Pes Hr Services

We believe in providing more than just human resources management. We’ve worked with countless SMEs over the years' offering support and guidance, now reflected in the range of HR services we offer.

Job ID: 122882581

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Last Updated: 24-10-2025 10:26:19 AM
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