Helpdesk Coordinator

Key Responsibilities

• Act as the first point of contact for all IT-related queries and issues.
• Log, track, and monitor helpdesk tickets to ensure timely resolution.
• Coordinate with IT engineers and vendors for escalated issues.
• Provide updates to users regarding the status of their requests.
• Maintain documentation of incidents, resolutions, and asset records.
• Ensure compliance with IT policies and procedures.
• Generate periodic reports.