Helpdesk Administrator

Why Join Us

Check Point is seeking a proactive and technically skilled Helpdesk Engineer with proven experience to provide internal IT support for employees across global offices.

This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.

Key Responsibilities

• Deliver technical support for Microsoft Windows-based systems (desktops, laptops, and servers).
• Provide technical support for Mac OS environments, including setup, configuration, and integration with enterprise systems.
• Install, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices.
• Manage and troubleshoot Active Directory, Azure Active Directory , Intune, and MDM solutions.
• Perform advanced troubleshooting and root cause analysis for complex technical issues, including network connectivity, VPN, and authentication problems.
• Handle licensing inventory, compliance checks, and software deployment.
• Support collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve escalated configuration issues.
• Communicate effectively with employees via phone, email, and chat in English.
• Document incidents and resolutions in ticketing systems (e.g., JIRA).
• Contribute to process improvements and implement best practices for IT service delivery.
  
  

Qualifications

• 3+ years of experience in IT support or Helpdesk roles within enterprise environments.
• Strong knowledge of Windows OS, Active Directory, Azure AD, and Intune.
• Solid experience with Mac OS administration and troubleshooting.
• Experience with MDM solutions, endpoint security, and asset management.
• Familiarity with cloud technologies (Microsoft 365, Azure) .
• Excellent troubleshooting and problem-solving skills, including root cause analysis for complex issues.
• Strong communication skills and ability to work under pressure.
• Knowledge of Linux – advantage.