Help Desk Technician

1-3 Years

This job is no longer accepting applications

Job Description

Receive, respond, and follow-up with service requests and service tickets in various ways (phone calls, email, )
Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10
Proven experience with Ticketing Software
Ability to work shift work, which may include overnights and weekends to support 247365 operations

Education requirements

Language requirements:

English

Background and experience: Strong content marketing and preferably Logistics and Shipping background.

Competencies and skills:

Able to communicate effectively in English both written and verbal with leadership, team members, and customers
Ability to type while involved in a conversation, at least 30 WPM
Working knowledge of Windows operating systems and basic network configurations preferred
Working knowledge of the Microsoft Office application suite including MS Outlook preferred
Active Directory and Exchange experience a bonus yet not required