Care247 (https://care247.in/ ) is a next-generation healthcare platform powered by AI for emergency and everyday care by connecting talented medical and wellness professionals with members/patients across India using a monthly subscription fees-based model. We're on a mission to reimagine healthcare and transform home-based healthcare across India.
So come and be the Change: Create real impact by delivering round-the-clock, holistic care to communities across India — and be part of setting a bold new standard for emergency response, routine healthcare and wellness. You'll not only ride this wave but join hands to lead it.
Job Title:
Customer Support/ Care Specialist will be acting like a patient or member service partner for Tele calling & Support 1-2 Nights and 1-2 Day (Shifts)
Job Summary:
The role is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints, marketing and converting lesds/inquiries into paid services. This role requires excellent communication skills, problem-solving abilities, and a commitment to patient satisfaction.
Key Responsibilities:
- Handle Inbound and Outbound Calls: Manage large volumes of calls in a timely and professional manner, following communication scripts when necessary.
- Service Promotion: Inform customers about new products, services, and policies, and seize opportunities to upsell when appropriate.
- Coordination: Work with other patient service suppliers/partners, doctors, caregivers and other professionals to relentlessly improve patient services.
- Customer Inquiry Resolution: Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.
- Social Media: Support company's social media handles to generate sales and engagement
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Qualifications:
- Education: Graduation; Excellent communication skills in English, conversational skills in Hindi, additional education or certifications in customer service or related fields are a plus.
- Experience: Previous experience in a customer support role in healthcare is preferred
Skills:
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Customer focus and adaptability to different personality types.
Working arrangement:
- Environment: Remote; likely to require night or weekend shifts depending on company needs.
Stipend/Salary Range
12 K to 20+ K including variable quarterly bonus and depending on the performance
Why Care247.in
- AI Early Mover: Empower yourself to design, develop, and deploy Artificial Intelligence (AI) solutions that transform lives and elevate healthcare outcomes
- Profit Sharing: Qualified professionals may receive stock options, equity, allowing you to truly own part of the future you are helping to build.
- Flexible Time Commitment: Set your own hours. Perfect for those balancing multiple professional and personal priorities.
- Remote + Hybrid choice: Contribute remotely or in a hybrid model based on your preference, current location and situation
- Learning and Development: Access training, certifications, and mentorship programs t
- We provide best-in-class learning opportunities and abundant opportunities for career growth and fast-tracking promotions for high performers.
- Startup Energy, Big Purpose: Work in a dynamic, flexible, and mission-driven environment where your ideas matter.
- Growth into Leadership role: As an early mover, you'll have the opportunity to grow with us and within 12-18 months step into leadership role as Care247.in expands across India.
- Learning and Leadership: Grow your expertise and take on leadership opportunities as we scale.
- True Flexibility: Work the way you want, when you want – remote, hybrid, or local engagements.
Join us to make a significant impact on how users interact with our products, ensuring a seamless and enjoyable user experience
