Care247 (https://care247.in/ ) is a next-generation healthcare platform powered by AI for emergency and everyday care by connecting talented medical and wellness professionals with members/patients across India using a monthly subscription fees-based model. We're on a mission to reimagine healthcare and transform home-based healthcare across Kolkata and nearby.
So come and be the Change: Create real impact by delivering round-the-clock, holistic care to communities across India — and be part of setting a bold new standard for emergency response, routine healthcare and wellness. You'll not only ride this wave but join hands to lead it.
Job Title:
Care Specialist will be acting like a patient or member service partner in 1-2 Night and 1-2 Day (Shifts)
Job Summary:
The role is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints, marketing and converting leads/inquiries into paid home care services. This role requires excellent communication skills, problem-solving abilities, and a commitment to patient satisfaction.
Key Responsibilities:
- Handle Inbound and Outbound Calls: Manage large volumes of calls in a timely and professional manner, following communication scripts when necessary.
- Service Promotion: Inform customers about new products, services, and policies, and seize opportunities to upsell when appropriate.
- Coordination: Work with other patient service suppliers/partners, doctors, caregivers and other professionals to relentlessly improve patient services.
- Customer Inquiry Resolution: Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.
- Social Media: Support company's social media handles to generate sales and engagement
:::::::::::::::: IMPORTANT ::::::::::::::::
To accept your application, Please send your
1- Resume incl LinkedIn
2- 120 secs Video or Audio introducing yourself in your own voice (as sample) to [Confidential Information]
including How you would pitch Care247's services to a potential lead
Qualifications:
- Education: Healthcare /related Graduation; Excellent communication skills in English, conversational skills in Hindi, any other regional language additional education or certifications in customer service or related fields are a plus.
Skills:
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Customer focus and adaptability to different personality types.
Working arrangement:
- Environment: Remote; likely to require night or weekend shifts depending on company needs.
Stipend/Salary Range depending on Experience and Role Type (Part-time/ Full-time)
12.5 K to 20+ K INR plus variabl performance bonus
Why Care247.in
- AI Early Mover: Empower yourself to design, develop, and deploy Artificial Intelligence (AI) solutions that transform lives and elevate healthcare outcomes
- Profit Sharing: Qualified professionals may receive equity, allowing you to truly own part of the future you are helping to build, after 12-18 months
- Flexible Time Commitment: Set your own hours. Perfect for those balancing multiple professional and personal priorities.
- Remote + Hybrid choice: Contribute remotely or in a hybrid model based on your preference, current location and situation
- Learning and Development: Access training, certifications, and mentorship programs t
- Startup Energy, Big Purpose: Work in a dynamic, flexible, and mission-driven environment where your ideas matter.
- Growth into Leadership role: As an early mover, you'll have the opportunity to grow with us and within 18-24 months step into leadership role as Care247.in expands across India.
- Learning and Leadership: Grow your expertise and take on leadership opportunities as we scale.
Join us to make a significant impact on how users interact with our products, ensuring a seamless and enjoyable user experience
Care247 YouTube Channel
https://www.youtube.com/channel/UCNIz1V0D5SQ70qSu0gi5JcQ
