Job Description

Operations Manager - Healthcare

Thealer Med Private Limited | Mumbai

Thealer Med is a healthcare company building and operating patient-centric brands across dentistry, aesthetics, skin & hair, wellness and allied healthcare services.

We are looking for an Operations Manager with strong healthcare operations experience, ideally someone who has managed multiple healthcare brands and/or multiple centres and understands the operational nuances of running different brands under one organisation.

The Role

You will be responsible for overseeing and strengthening the day-to-day operations across Thealer Med's healthcare brands and centres, ensuring consistency in processes, team performance, patient experience and business operations.

This is a hands-on healthcare operations role requiring someone who can work closely with doctors, clinic teams, management and support functions.

Key Responsibilities

Oversee day-to-day operations across multiple healthcare brands and centres.
Manage and coordinate with doctors, clinic managers, front-desk teams, assistants and support staff.
Ensure smooth clinic functioning, patient flow and overall patient experience.
Implement and maintain SOPs across different brands while adapting processes to each brand's positioning and requirements.
Monitor clinic performance, revenue, OPD, conversions, collections and other operational KPIs.
Identify operational gaps and work with centre teams to implement corrective measures.
Coordinate with HR on hiring, staffing, attendance, leaves, onboarding and employee performance.
Ensure adequate manpower and efficient deployment of staff across centres.
Coordinate with vendors, laboratories, housekeeping, biomedical waste and other service providers.
Monitor clinic infrastructure, equipment, inventory and other operational requirements.
Conduct regular centre visits and operational audits.
Prepare and review operational reports and provide actionable insights to management.
Work closely with the leadership team on new centre launches, brand expansion and process development.
Drive standardisation and operational efficiency while maintaining the individual identity and requirements of each brand.

What we're looking for

3+ years of experience in healthcare operations, preferably with experience across multiple clinics, centres or healthcare brands.
Experience in dental, dermatology, aesthetics, cosmetology, hospitals, diagnostics or other healthcare businesses.
Prior experience managing multi-brand healthcare operations will be strongly preferred.
Strong understanding of clinic workflows and healthcare team management.
Experience working closely with doctors and clinical teams.
Strong people-management, problem-solving and execution skills.
Comfortable working with operational data, reports and performance metrics.
Highly organised, proactive and hands-on.
Excellent communication and follow-up skills.
Willingness to travel across centres in Mumbai.

Healthcare operations experience is mandatory.

Candidates with experience managing multiple healthcare brands and/or centres will be given preference.

Candidates with only general operations experience in retail, hospitality, corporate operations or other non-healthcare sectors will not be considered.

Why Join Thealer Med

Be part of a growing healthcare organisation where you will have the opportunity to work across multiple brands, centres and healthcare verticals, and play a key role in building scalable systems and processes as the organisation expands

Location: Mumbai

Experience: 3–7 years

Function: Healthcare Operations

Employment Type: Full-time