Healthcare Device & Patient Support Intern

Key Responsibilities (KRAs)

1. Timely Patient Onboarding

•Meet patients as per scheduled appointments.

•Complete onboarding within timelines.

•Coordinate with patients, hospital staff, and operations teams.

•Maintain punctuality and manage appointments efficiently.

2. Device Setup & Demonstration

•Apply the VigoHeart patch/device correctly.

•Pair devices with patient phones/apps when required.

•Verify activation and connectivity.

•Demonstrate proper usage and precautions.

3. Patient Education & Engagement

•Explain the purpose and benefits of monitoring.

•Educate patients on care and troubleshooting.

•Ensure patients understand monitoring requirements.

•Address patient concerns professionally.

4. Data Quality & Monitoring Initiation

•Confirm data transmission is functioning correctly.

•Initiate monitoring sessions on the platform.

•Perform basic troubleshooting.

•Escalate technical issues promptly.

5. Documentation & Reporting

• Update onboarding status immediately.

• Maintain accurate patient and device records.

• Ensure timely reporting.

6. Customer Experience

• Maintain a professional appearance.

• Deliver empathetic and patient-centric service.

• Resolve routine patient queries.

• Escalate complaints promptly.

7. Compliance & Safety

• Follow hygiene and safety protocols.

• Handle devices responsibly.

• Maintain data confidentiality.

• Comply with company and hospital guidelines.

Key Performance Indicators (KPIs)

• Successful patient onboardings

• On-time onboarding adherence

• Data transmission success rate

• Patient satisfaction scores

• Compliance audit performance