Healthcare Advisor (entry level) - voice process

Company Description emHealth (Electronic and Mobile Health) is dedicated to making quality healthcare affordable and easily accessible to all individuals. The organization focuses on leveraging technology and streamlined processes to improve access to medical services for the broader community. emHealth aims to bridge gaps in healthcare delivery by connecting people with timely support and reliable information. The team works in a mission-driven environment, offering opportunities to contribute to impactful healthcare initiatives. Candidates joining emHealth can expect to be part of a growing organization that values service, integrity, and innovation in healthcare.

Role Description The Healthcare Advisor (entry level) – voice process role is a full-time, on-site position based in Chennai. In this role, the advisor will handle inbound and outbound calls, respond to healthcare-related inquiries, and provide clear, accurate information to customers.

Day-to-day responsibilities include verifying basic medical details, guiding callers on available healthcare services, documenting interactions in internal systems, and escalating complex cases to clinical or supervisory staff as needed. The advisor will follow defined protocols, maintain confidentiality, and ensure a supportive, professional experience for each caller. The role involves working closely with team members and supervisors to meet service quality and performance standards.

Qualifications

• Candidates should possess basic healthcare knowledge, with exposure to Medicine or related fields.
• Candidates should possess strong Communication skills, including clear spoken English (mandatory) and Tamil (mandatory) besides either Hindi (mandatory) or Kannada (mandatory) or Telugu (mandatory)
• Candidates should possess EMT or paramedical training, or be willing to undergo structured Training in healthcare protocols.
• Candidates should possess an interest in Healthcare services and a commitment to patient-centric support.
• Additional beneficial qualifications include a diploma or degree in life sciences or healthcare, familiarity with call center or customer service environments, basic computer literacy, and the ability to work in rotational shifts if required.