Job Description
Role: Account Manager - Provider Business (Healthcare Domain)
Experience: 5+ years
Work Location: Bangalore (Full Time)
Notice Period: Immediate to 30 days joiners preferred
4 rounds of interview + HR discussion
Role Summary:
Own product outcomes for provider-facing workflows while serving as the primary business owner for strategic hospital accounts. Blend roadmap leadership with day-to-day account success to drive adoption, reliability, and revenue expansion.
Key Responsibilities
Run account plans for top providers: governance, adoption, renewals, and expansions
Translate customer problems into crisp PRDs, KPIs, and release plans with Eng, Data, and Ops
Discover, define, and deliver product improvements across provider journeys from intake to settlement
Triage and resolve production issues with clear SLAs and comms; drive root-cause and prevention
Analyze funnels and reliability metrics to prioritize backlog and de-risk launches
Lead stakeholder alignment across Product, Support, CSM, and external partners
Qualifications & Skills
Bachelor's degree in Healthcare, Business, or Technology. MBA preferred.
5+ years of experience in account management, customer success, or enterprise sales, preferably in health-tech, SaaS, or healthcare services.
Proven experience managing large, complex B2B accounts with multiple stakeholders.
Strong knowledge of hospital operations and enterprise healthcare workflows.
Excellent communication, presentation, and stakeholder management skills.
Proactive problem-solving mindset and a track record of driving strategic account growth.
Willingness to travel across regions on a need basis for account engagement.
What's in it for you
Lead customer success for some of the largest hospital chains in India.
Be a part of India's most advanced healthcare data platform at a high-growth stage.
Drive measurable healthcare impact across India's top hospital networks.
Work closely with industry veterans in a collaborative, fast-paced, and innovation-driven environment
