Job Title
Health Benefits Process Trainer
Job Purpose
Develop and deliver expert-led training programson healthbenefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits.
Key Responsibilities
- Assistin the planning and execution of learning and development initiatives for new hires within theHealthbusiness, across all role levels.
- Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams toidentifytraining gaps and requirements.
- Coordinatelogisticsfor training sessions, including scheduling, room bookings, materials preparation, and communications.
- Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts.
- Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols.
- Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools.
- Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness toidentifyareas for improvement.
- Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops.
- Help drive engagement in learning initiatives by creating awareness and communication campaigns.
- Ensure all learning and development activities align with organizational goals and compliance requirements.
- Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features.
- Coach end-users and project teams on best practices, supporting knowledge transition.
- Analyze results, learnings, and feedback to iterate and enhance training programs.
- Maintain training records, generate reports, and track KPIs via LMS tools.
Duties & Responsibilities
- Design and prepare training curriculum andaidson an ongoing basis for team associates.
- Deliver refresher training modules to targeted associates, based on training needsidentifiedthrough quality audits.
- Collaborate with Operations and Quality leaders to reduce errors and enhance productivity.
Required Qualifications & Skills
- Bacheloru2019s orAssociateu2019s degree in Human Resources, Education, Business, Psychology, Communications, ora related field.
- Minimum 3 years of experience as a trainer in healthcare benefits or benefits administration, with at least 6 years of total work experience.
- Strong understanding of health benefits processes (enrollment, eligibility, compliance, carriercoordination).
- Proficiencywith learning technologies, e-learning development tools, and LMS platforms.
- Excellent facilitation skills for virtual and in-person delivery.
- Demonstrated ability to design instructional materials using adult learning principles.
- Strong stakeholder management, interpersonal, and communication skills.
- Analytical mindset with experience tracking and reporting training metrics.
- Familiarity with Alight Worklifeu00AE platform features and benefits analytics is a plus.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Experience working in a corporate or multinational environment.
- Certification in training, facilitation, or instructional design is desirable.
Ideal Traits
- Passion for learning and coaching others.
- Ability to adapt to evolving platform features and regulatory changes.
- Detail-oriented, organized, and experienced in project coordination.
- Comfortable working in a client-centric, global HR services environment.
- Ability to work independently and collaboratively within a team.
This is a Work From Office role requiring individual to be working 5 days a week from the office
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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