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Head - Travel Operations | Luxury Lifestyle & Travel chain

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  • Posted 16 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Candidates with 10+ yrs of exp. in International /Domestic travel management
  • Candidates with exp. of dealing with both clients and internal stakeholders

Job Description

The role is meant to serve majorly 3 categories of customers - The groups members and patrons, Board and Leadership, and Sales & BD functions that require intense travel - both inter- and intra-Continent.Key Responsibilities

  • Establish and elevate full travel operations infrastructure, including IATA accreditation, BSP processes, and GDS integration
  • Lead airline contracting, commercial negotiations, and net fare agreements
  • Build and manage relationships with DMCs, ground operators, visa partners, and hotel suppliers
  • Design and deliver high-quality, customised travel itineraries for a premium customer base
  • Recruit, develop, and manage a lean, high-performing travel operations team
  • Define operational processes, SLAs, controls, and service standards
  • Work closely with internal technology and customer experience teams to embed travel services
  • Own P&L performance, including margins, volumes, and growth targets
  • Curate viable and experience-centric itineraries for all 3 segments of stakeholders.



Note: This role requires someone who has travelled the world or has an understanding of how travel itineraries impacts business decisions, perceptions and operational fatigue for stakeholders. This is NOT a travel desk role.

The Successful Applicant

An ideal candidate will come with 10-15 years of experience in OTAs, Internal Travel Desks of Large Organisations or related industries/functions.

  • Strong hands-on experience with GDS platforms (Amadeus and/or Sabre)
  • Solid exposure to IATA/BSP frameworks and airline commercial contracting
  • Exposure to luxury, bespoke or member-based travel models
  • Understanding of cultural, operational and trend-related aspects of other countries including airport connections, terminal change risks etc

What's on Offer

  • Leadership opportunity in an established brand
  • Opportunity to build and scale a service that can become a pillar of their core operation
  • Access to premium and loyal customer base
  • Great remuneration and global exposure

More Info

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About Company

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 147021941