Head - Solution Design - Central

About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behavior Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

Job Scope: This role is to manage the solution design for DHL fulfillment network and strategic projects in SD function. This is for Solution Design Central team, where the person will handle complex, multi region/country projects. Provide guidance to subordinates in complex solutions design on behalf of the commercial owner, the most complex logistics solutions for customers on a day-to-day basis to ensure that performance targets are met. Provide continuous improvement suggestions to customers by analyzing existing solutions and identifying & implementing service enhancements on an ongoing basis. Manage new process introductions and existing process enhancements through continuous improvement of existing processes.

Key Responsibilities:

• Develop and deploy KPIs and scorecards o n all assigned accounts.
• Measure and manage the overall performance of all functional partners for a particular SPL customer against pre-agreed performance metrics (KPIs) through performance reports provided by cross-functional partners.
• Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard.
• Identify gaps in service capability based on comprehensive analysis of DHL capabilities versus customer requirements.
• Work closely with the functional stakeholders involved in the day-to-day operation and management of a customer solution.

Requirements

Experience: Minimum of 12-15 years in Supply Chain, Logistics, or Distribution, with at least 8 years in solutions design experience.

Job Location: Mumbai / Delhi

Qualification: Bachelor/ Master's Degree in any field or higher in Business Administration, Engineering, or Economics.

Skills and Competencies:

• Leadership
• Goal Setting
• People Management
• Team Building
• Communication / Presentation skills
• Organization & Planning
• Analytical skills
• Decision Making & Problem Solving
• Customer / Partner Orientation
• Strong understanding of the logistics business
• Ability to work in a Matrix Environment
• Commercial acumen