Head - Retail HRBP

• Location: Mumbai
• Function: People Resources
• Reports to: Chief People Officer

Role Purpose

Lead the people agenda for McDonald's restaurant operations, partnering with Business and Operations leadership to build a high-performing, engaged and future-ready workforce.

The role will lead Field People Resources and drive business outcomes through workforce planning, talent and succession, employee experience, leadership capability, employee relations, compliance and productivity.

Key Responsibilities:

Strategic People Leadership

• Partner with the CBO and Operations Leadership Team to deliver business outcomes through people strategies.
• Advise senior leadership on workforce, talent, culture, organization effectiveness and people risks.
• Lead organizational change and strengthen accountability for people outcomes across Operations.

Workforce Planning and Productivity

• Ensure workforce availability and Team-in-Place readiness across restaurants, seasons and growth requirements.
• Optimize workforce deployment, productivity and labour costs while supporting operational standards.

Employee Experience and Culture

• Drive engagement, recognition and retention across the restaurant organization.
• Foster an inclusive, performance-led culture with strong employee communication and listening mechanisms.
• Use people insights to identify trends and implement focused interventions.

Talent and Leadership

• Lead talent reviews, succession planning and retention strategies for critical Operations roles. Strengthen internal career pathways and leadership pipelines.
• Partner with Training to build people-management and leadership capabilities across restaurant and field teams.

Performance Management

• Drive effective performance management, coaching and development planning.
• Build leadership accountability for performance differentiation, feedback and employee development.
• Track key people outcomes, including staffing, attrition, engagement, succession, productivity and capability.

Employee Relations and Compliance

• Provide governance for employee relations, investigations, grievances and disciplinary matters.
• Ensure compliance with labour laws, company policies and audit requirements.
• Proactively identify and mitigate people and workplace risks across the restaurant network.

Field People Resources Leadership

• Lead and develop the Field People Resources team. Establish clear priorities, governance and service standards across regions.
• Ensure consistent execution of the people agenda and strong partnership with Operations.

Candidate Profile

• MBA / PGDM in Human Resources, Industrial Relations, Labour Relations or equivalent.
• 12–18 years of progressive HR experience, including leadership of Operations, Field HR or HR Business Partnering.
• Experience in a large, multi-site and geographically dispersed organization.
• Strong exposure to QSR, retail, hospitality, FMCG or another frontline-intensive sector.
• Demonstrated expertise in workforce planning, talent management, employee relations, engagement and organizational change.
• Strong commercial acumen, strategic thinking, stakeholder influence and execution discipline.

Interview Essentials:

• Please carry a copy of your updated resume and a valid ID card.
• Please bring a coffee for yourself to the interview. If you do not, one will be provided to you.