Job Purpose
Key Challenges:
- Talent Acquisition in Competitive Market: Recruiting top talent in the competitive retail sector.
- Training for Diverse Offerings: Providing comprehensive training for diverse product ranges and customer service parameters
- Adapting to Changing Consumer Expectations: Constantly adjusting strategies to meet evolving consumer preferences.
- Maintaining Consistency Across Formats: Ensuring consistent customer experience across various store formats.
- Balancing Tradition with Innovation: Incorporating innovation while preserving traditional elements.
- Navigating Regulatory Compliance: Adhering to complex regulatory requirements.
- Employee Retention in High-Turnover Environment: Implementing strategies to retain talent in a high-turnover industry.
Key Result Areas / Accountabilities
Key Result Areas/Accountabilities Supporting Actions
Retail Talent Acquisition
- Develop and execute strategies to attract top talent
- Implement initiatives to enhance employee retention and reduce turnover rates.
- Monitor key metrics such as time-to-fill and retention rates.
- Improve processes to reduce cycle time for recruitment
Compensation Strategy
- Periodic compensation benchmarking exercises to ensure internal and external equity levels of staff compensation.
- Develop Compensation philosophy maintaining uniformity between brands yet differentiating them.
- Review incentive scheme to drive competitive behavior while selling.
- Monitor systems and processes for structured annual compensation review of store staff
- Driving Retail Training Excellence
- Establish a framework on training for the brands
- Identify the training gaps and partner with brands to develop modules and training strategy to deliver desired behavior on the shop floor
- Identify and introduce cost effective and innovative techniques of training to meet the training needs of growing employee base across geography
- Drive audit and certification programs
- Monitor training effectiveness and suggest corrective steps for improvement.
Career Planning & Talent Development
- Scan the environment to ensure best practices offered by various vendors.
- Manage and continuously evaluate the outsourcing agencies for effective service
- Ensure Service Level Agreements are being adhered to
- Drive program to identify and groom retail talent
- Devise processes to identify superior talent and create opportunities for them
- Constantly drive hiring of qualified retail talent into stores through a structured campus recruitment program at all levels.
Retail Operations
- Focus in driving operational excellence in retail HR processes through creation of dashboards, MIS for all generalist HR ops processes in retail.
- Liaison and direct all activities related to third party staffing agency and drive performance through structured reviews with all stakeholders
Rewards, Recognition & Engagement
Ensure Statutory Compliance
Team Management
- Build a system for measuring, tracking and recognizing exceptional business performance & individual performance.
- Identify and action on needs of frontline team through an OHS.
- Identify and adapt engagement activities with the help of brands
- Continuously assess the level of statutory compliance in various stores through legal
- Liaise with external agencies to audit the compliance through legal
- Stay updated on relevant Laws pertaining to a particular state
- Continuously review workload and structure within the team to ensure equitable distribution of load.
- Provide feedback on performance and coach to support their development
- Evaluate and reward people effectively and objectively
- Store visits to understand grievances and process related issues,
