Head of Workplace Engineering and Architecture

Work Location: Pune, Bangalore, Noida & Chennai.

This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time

Global Deliveryis Fujitsu's delivery engine across multiple Global Delivery Centers (GDCs). Our GDCs provide competitive and innovative services to customers via the Regions and are embarking on exciting times as we continue to accelerate our Globalization journey. The starting point is the Vision we want to achieve One trusted team, enabled and motivated to deliver competitive and innovative services, contributing to our customers sustainable success and growth

Hybrid IT and Digital Workplace (HIT&DWP) Service LineThe Hybrid IT and Digital Workplace Service Line fuels Fujitsu's growth by delivering competitive and innovative services to customers worldwide, encompassing a broad portfolio spanning Network & Enterprise Cybersecurity, Digital Workplace & Digital Transformation,Cloud & Intelligent Infrastructure Management, and Program & Project Management Services. Our commitment to enhancing quality, fostering competitiveness, and investing in our workforce enables us to remain agile and responsive to dynamic market conditions.

Purpose

The Head of Workplace Engineering and Architecture will be contributing for the transformation in our Global Delivery Unit into the Future Mode of Operation (FMO), that supports large-scale adoption of automation, incorporates follow-the-sun, leverages AI techniques, supports a one-standard approach across all GDCs, securing in parallel quality and competitiveness.

The Head of Workplace Engineering and Architecture will be responsible for overseeing all service delivery aspects within VDI, M365, and CSA. This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimation, budget development and cost control, implementing strategies to improve service delivery, lead career development and succession management efforts to ensure employee retention, motivation and engagement.

Key Objectives

Co-design and implement global Workplace Engineering and Architecture strategy within DWP & DX Capability Line and in alignment with the HIT&DWP Service Line strategy.

Oversee the planning, execution, and delivery of services within the Workplace Engineering and Architecture.

Identify opportunities for business growth and market competitiveness specific to the regional market context.

Monitor and analyze performance metrics to assess the effectiveness and efficiency of the delivery within Workplace Engineering and Architecture.

Establish and oversee management reporting, reviews, and change control processes.

Drive continuous improvement and standardization across all sub-capabilities, aligning with expected outcomes such as standardization, effectiveness, efficiency, and roadmap realization.

Work closely with other leads and teams to share best practices and ensure a consistent approach across all locations.

Lead the transformation activities within their respective areas as part of the broader Service Line transformation initiatives.

Manage high performing professionals who are able to work across all GDU locations.

Provide guidance and support to team members, fostering an environment of continuous learning and improvement and cultivating diversity and an inclusive workplace.

Drive the adoption and utilization of Agile practices within the Service Line. Actively support and enable Agile engagement/working between the Service Line, the Capability Line, Regions and other GD functions.

Support creation and updates of career pathways to increase skills and knowledge.

Ensure compliance with industry regulations, organizational and GDU policies and able to incorporate ESG (Environmental, Social, and Governance) principles.

Responsible for the P&L of Workplace Engineering and Architecture activities across all delivery locations, demonstrating consistent delivery against budget, forecast and committed benefits.

Participate in Pre-Sales process, cost model approvals.

Continually monitor and analyze market trends to identify opportunities and challenges.

Qualifications (Education, Experience, Certifications)

Experience: Several years (i.e. at least 10) in the IT industry, with a significant portion in a leadership or management role.

Industry Knowledge: Deep understanding of the capability realated industry, including the latest trends, challenges, and opportunities.

Certifications: preferred, but non-mandatory certifications, i.e. ITIL, PM

Competencies / Capabilities (Skills, Knowledge, and Proficiency)

Leadership and Team Management: Proven ability to lead, motivate, and develop high-performing teams. Strong decision-making and problem-solving skills.

Client Relationship Management: Experience in managing client relationships, understanding client needs, and delivering high-quality service.

Strategic and Commercial Acumen: Ability to support and execute strategic plans for Capability Line growth, improve service delivery, increase client satisfaction, and manage GDC service line P&L, including budgeting, forecasting, and financial analysis.

Operational Excellence: Knowledge of operational best practices in M365, VDI services, solid experience in establishing and leading DWP CSA and DevOps teams, including process improvement, quality management, and performance metrics.

Financial Acumen: Understanding of financial management principles, including budgeting, forecasting, and financial analysis. Ability to manage Workplace Engineering and Architecture's profitability.

Communication and Collaboration: Excellent verbal and written communication skills, with the ability to effectively engage with clients, team members, senior management, and diverse stakeholders. Demonstrated ability to foster collaboration and teamwork across multiple locations and contexts.

Change Management: Experience in managing change, including implementing new processes, systems, or strategies, and leading teams through change.

Adaptability: Ability to adjust to rapidly changing environments while applying a problem-solving mindset to address people challenge.

Global and Cultural Awareness: Experience working in a global environment, managing multicultural teams, or collaborating with international clients, demonstrating strong cultural intelligence.

Availability: Willingness to travel and work across time zones, as required.