Head of US Sales Operations
Location: Mumbai (US Hours, Night Shift)
We're building a world-class US sales engine and we need a proven leader to scale and run it. This is not just about managing agents; it's about designing the playbook, deploying the right tech stack, and leading 200+ people to deliver measurable ROI for our US clients.
What You'll Do
- Build and scale a 200+ seat US sales operation from the ground up.
- Lead managers, trainers, QA, and WFM to deliver consistent performance.
- Own the end-to-end sales funnel: lead response, qualification, appointments, onboarding, retention.
- Deploy the best global tool stack Salesforce/HubSpot, Five9/Genesys/NICE, ServiceTitan/Workiz, Zendesk/Freshdesk.
- Implement world-class training (V&A, compliance, sales coaching) and AI-driven performance systems.
- Partner with US leadership teams, present in MBRs/QBRs, and deliver hard ROI outcomes.
What We're Looking For
- 1218 years of leadership in US-facing sales operations.
- Proven ability to scale 200+ seat operations with consistent ROI.
- Hands-on expertise with CRM, dialers, QA, and global compliance.
- Exceptional communication, cultural fluency, and data-driven decision making.
- A leader who inspires people and creates systems that scale.
Why Join Us
- Build something iconic, not routine.
- Competitive pay + performance incentives.
