We're representing a regional financial services group that has finished experimenting with AI and started reorganising around it. The pilots worked; now the operating model has to change — and they've learned that this is a leadership problem, not a technology one. Reporting into the Group COO, This is for the person who can stand between the C-suite, the technologists, and a workforce quietly wondering what happens to their jobs — and be trusted by all three.
What You'd Own
- Own the group AI transformation roadmap — which functions change, in what order, and why
- Translate board ambition into funded, sequenced programmes with honest business cases
- Lead role redesign as AI absorbs task work — what people stop doing, start doing, and get trained on
- Partner the CHRO on workforce transition: reskilling pathways, redeployment, and the hard calls
- Stand up AI governance that satisfies MAS expectations without strangling adoption
- Run the change: managers who use the tools, teams who trust the process, adoption you can measure
- Report progress to the exec and board in business outcomes, not model metrics
What You'll Bring
- 15+ years across transformation, operations, or technology leadership — with at least one AI or major digital transformation delivered end-to-end
- Fluency with the current AI stack (LLMs, agents, automation platforms) at the decision-maker level — you don't build it, but you can't be bluffed about it
- Real change-management scars: adoption you drove, resistance you turned, workforce transitions you handled with care
- Experience in regulated industries — financial services strongly preferred
- The standing to challenge senior leaders and the warmth to bring anxious teams along
- A growth mindset with new technology — you learn the tools before you're told to, and you're honest about what you don't know yet
- The ability to give feedback that lands and receive it without armour
- Stakeholder management across functions — you keep the right people close, informed, and on side
- Communication skills that hold up with senior leaders — clear, concise, and credible in the rooms where decisions get made
You'll Thrive Here If
- You believe AI transformation is 20% technology and 80% people — and you've got the results to prove it
- You want a mandate with real budget and board air-cover, not an innovation-theatre title
- You can hold two truths at once: the technology is genuinely disruptive, and the people are genuinely worth protecting
Reporting into the Group COO.
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