Head of Services - AI & Data Services
Position Title: SVP Services
Reports To: Chief Business Officer (CBO)
Team Size: 200+ Professionals
Business Unit: Retail AI & Services
Executive Summary
We are looking for a powerhouse leader to serve as the Services Head of Data & AI Services. This individual will be the architect and driver of our services engine, overseeing a large-scale organization dedicated to delivering world-class Data, Analytics, and AI solutions. Reporting directly to the Chief Business Officer, you will own the end-to-end P&L, from pre-sales solutioning to profitable delivery. The ideal candidate is a Services Native who understands how to build a high-performance culture, optimize gross margins, and maintain trusted advisor status with client CXOs.
Key Responsibilities
1. P&L & Operational Excellence
- Gross Margin Accountability: Own the financial health of the business unit. Directly responsible for project profitability, resource utilization, and cost-to-serve optimization across all programs.
- Services DNA Infusion: Cultivate a culture of delivery excellence, accountability, and customer-centricity. Transition the team from a task-oriented mindset to an outcome-driven services philosophy.
- Portfolio Management: Oversee a diverse portfolio of engagements including high-scale Staff Augmentation, managed AI CoE engagements, and fixed-fee product/service implementations.
2. Strategic Delivery & Complex Programs
- Scale Management: Lead, mentor, and scale a high-performing team of 150175 data engineers, AI scientists, and project managers.
- Program Leadership: Act as the executive sponsor for complex, multi-year digital transformation programs, ensuring they are delivered on time, within budget, and with high client satisfaction.
- The AI Factory: Standardize delivery frameworks for emerging technologies, including Agentic AI and LLMOps, to ensure repeatable success.
3. Sales Enablement & CXO Engagement
- Revenue Partnership: Partner with the Sales team to drive growth. A dual-threat leader who can lead technical sales pitches and architect commercial models that win.
- CXO Relationship Management: Build and maintain deep relationships with client Chief Analytics Officers (CAO), Chief Data Officers (CDO), and CTOs.
- Customer Experience (CX): Set the gold standard for client interactions, ensuring that best-in-class experience is embedded in every touchpoint of the service lifecycle.
Candidate Profile: Capabilities & Experience
Core Requirements (Must-Haves):
- Services Veteran: 15+ years of experience in the Data & Analytics services industry, with a proven track record of growing a services business on data bricks, Snowflake et
- Subject Matter Expertise: Deep, authoritative knowledge of the Data & Analytics landscape (Data Engineering, Cloud Warehousing, BI, and AI/ML).
- Leadership at Scale: Demonstrated ability to lead large, multidisciplinary teams (150+ people) in a global or matrixed environment.
- Commercial Acumen: Expertise in managing Gross Margins, SOW negotiations, and complex financial modeling for services.
- Delivery Models: Expert knowledge of Staff Augmentation, CoE-as-a-Service, and project-based delivery.
Preferred Qualifications (Nice-to-Haves):
- Domain Expertise: Deep understanding of Retail and Marketing analytics (e.g., Supply Chain optimization, Customer 360, Retail Planning).
- Platform Knowledge: Experience with Databricks, Snowflake, or major Cloud AI stacks.
Success Criteria in the First 12 Months:
- Margin Growth: Achieve targeted Gross Margin percentage across the entire program portfolio.
- Delivery Stability: Standardize Service Delivery Playbooks to reduce project overruns and improve NPS.
- Talent Retention: Maintain high engagement and low attrition across the 150+ person team through clear career pathing and Services DNA training.
- Strategic Wins: Lead and close at least three major AI CoE engagements in partnership with the CBO.
About Company:
Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester. More at www.algonomy.com.
