About the Company
Our organization is a leading accounting and marketing firm with operations in India and Canada. We are establishing a new sales centre in India to drive sales for our accounting and marketing services across both regions. This centre will function as a backend sales call office, focusing on lead generation, client acquisition, and relationship management.
Job Overview
We are seeking a dynamic and experienced Head of Sales Centre to lead the setup and operations of our new sales centre in India. The ideal candidate will be a proven leader with extensive experience in managing Knowledge Process Outsourcing (KPO) operations, handling large teams, and thriving in a fast-paced environment. This role requires a go-getter with a track record of achieving ambitious targets and the ability to build the sales centre from the ground up.
Key Responsibilities
- Setup and Operational Management: Oversee the end-to-end setup of the sales centre, including infrastructure, technology, processes, and team recruitment.
- Team Leadership: Build, manage, and mentor a high-performing sales team, fostering a culture of excellence, accountability, and results.
- Sales Strategy Development: Design and implement effective sales strategies to drive revenue growth for the company's accounting and marketing services in India and Canada.
- KPO Expertise: Leverage experience in KPO operations to streamline processes, ensure quality control, and optimize efficiency in the sales centre.
- Performance Management: Set ambitious sales targets, monitor KPIs, and drive continuous improvement in team performance.
- Client Engagement: Oversee lead generation, client outreach, and relationship management to ensure a robust sales pipeline.
- Collaboration: Work closely with the marketing and accounting teams in India and Canada to align sales efforts with business objectives.
- Compliance and Reporting: Ensure compliance with local regulations and company policies, and provide regular performance reports to senior management.
- Innovation and Growth: Identify opportunities for process improvements, technology adoption, and market expansion to enhance the sales centre's impact.
Qualifications and Skills
- Experience:
- Minimum of 10+ years of experience in sales leadership, with at least 5 years in managing KPO or BPO operations.
- Proven track record of successfully leading large teams (50+ members) in a fast-paced, target-driven environment.
- Experience in setting up and scaling sales or call centre operations is highly desirable.
- Skills:
- Exceptional leadership and team management skills with the ability to motivate and inspire.
- Strong understanding of sales processes, lead generation, and client relationship management.
- Expertise in KPO operations, including process optimization and quality assurance.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams across India and Canada.
- Analytical mindset with proficiency in tracking KPIs and using data to drive decisions.
- Go-getter attitude with a strong drive to achieve and exceed targets.
- Education: Bachelor's degree in Business Administration, Marketing, or a related field. MBA or equivalent is preferred.
- Other Requirements:
- Ability to work in a fast-paced, high-pressure environment.
- Willingness to travel between India and Canada as needed.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales automation platforms.
Why Join Us
- Opportunity to build and lead a high-impact sales centre from the ground up.
- Work with a dynamic, cross-border team in a fast-growing organization.
- Competitive salary, performance-based incentives, and growth opportunities.
- Be part of a company committed to excellence in accounting and marketing services.
Application Process
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to [Confidential Information]
Application Deadline: June 05 2025
