Head of Retail Sales

Role Description This is a full-time, on-site Head of Retail Sales role based in New Delhi. The Head of Retail Sales will oversee daily retail sales operations, set and monitor sales targets, and implement strategies to drive revenue growth across multiple locations. The role will involve analyzing sales performance data, identifying trends, and making data-informed decisions to optimize store performance. The Head of Retail Sales will lead, coach, and develop retail teams, ensure consistent delivery of excellent customer service, and collaborate with cross-functional partners such as marketing, operations, and finance. The position will also be responsible for forecasting, budgeting, and maintaining standards that reflect One Up Consulting's commitment to a positive, compliant, and people-centered work environment.

Qualifications

• Proven expertise in Retail Sales and Sales, with a strong track record of meeting or exceeding revenue and growth targets.
• Strong Analytical Skills, including experience using data and metrics to guide decision-making and optimize store or channel performance.
• Demonstrated Team Management capabilities, including coaching, performance management, and building high-performing, inclusive teams.
• Commitment to exceptional Customer Service, with the ability to design and reinforce service standards that enhance customer satisfaction and loyalty.
• Operate and drive growth in EBO's, MBO's, EOSS
• Operate and drive growth in Pop ups/ exhibitions
• Bachelor's degree in Business, Management, Marketing, or a related field (advanced degree or relevant certifications are a plus).
• Experience in multi-store or regional retail leadership roles, preferably in fast-paced or growth-oriented environments.
• Strong communication, negotiation, and stakeholder management skills, with the ability to collaborate effectively across functions.
• Ability to work on-site in New Delhi, manage shifting priorities, and operate with integrity in line with compliance and ethical standards.