About the Role
We are seeking an experienced and strategic Head of Retail to lead and scale our retail business across India and international markets. The role requires a leader with strong expertise in luxury retail, store operations, sales excellence, customer experience, expansion, P&L management, and team leadership. The ideal candidate should have experience in premium home décor, furniture, lifestyle, luxury, or interior-related brands.
Key Responsibilities
Retail Strategy & Business Growth
- Develop and execute the overall retail strategy aligned with business objectives.
- Drive revenue growth, profitability, and market expansion across all retail stores.
- Identify opportunities for new store launches and expansion into new markets.
- Build annual business plans, budgets, and sales forecasts.
Sales & Commercial Excellence
- Own and deliver retail sales targets and KPIs.
- Drive store productivity through conversion, ATV, UPT, footfall, and repeat business.
- Implement sales initiatives to maximize store performance.
- Ensure strong customer relationship management and clienteling practices.
Store Operations
- Ensure seamless operations across all retail locations.
- Standardize SOPs and operational processes.
- Monitor inventory, shrinkage, stock movement, and replenishment.
- Maintain visual merchandising standards and brand consistency.
Customer Experience
- Create exceptional luxury customer experiences.
- Establish customer service standards across all stores.
- Monitor customer feedback and implement improvements.
- Build strong loyalty and repeat customer programs.
Team Leadership
- Lead, mentor, and develop Regional Managers, Store Managers, and retail teams.
- Build a high-performance sales culture.
- Drive succession planning and talent development.
- Oversee hiring, onboarding, and performance management.
Retail Expansion
- Lead store rollout projects from planning to launch.
- Evaluate new locations and commercial viability.
- Coordinate with design, projects, merchandising, and marketing teams for new store openings.
Merchandising & Inventory
- Collaborate with merchandising teams to optimize product assortment.
- Ensure healthy inventory levels and stock availability.
- Analyze product performance and recommend assortment changes.
Financial Management
- Own retail P&L.
- Monitor budgets, operational costs, and profitability.
- Improve productivity while optimizing operating expenses.
Cross-functional Collaboration
- Work closely with Marketing, Merchandising, Supply Chain, HR, Finance, and Digital teams.
- Support omnichannel initiatives integrating online and offline customer journeys.
