Head of Retail Delivery

Head of Retail Delivery

Location: Bengaluru, with Pan-India travel

Experience: 812 Years

About HomeLane

HomeLane is India's leading tech-enabled, end-to-end home interiors brand. We combine design, technology, and operational excellence to deliver high-quality, on-time, personalized home interiors. We've delivered over 55,000 homes across 40+ cities, and now operate two powerful brands: HomeLane & DesignCafe with 90+ studios, and a growing network of experience centres and design hubs.

We are backed by investors such as peak xv, Accel, Westbridge, Fireside, 360 ONE, Evolvence, Pidilite, and MS Dhoni.

As we continue to expand across markets and studio formats, we are strengthening our delivery leadership to ensure every customer journey from installation to handover is seamless, reliable, and built on strong operational foundations.

The Opportunity

We are looking for a seasoned Head of Retail Projects Delivery to lead end-to-end project delivery and last-mile installation across regions.

This is a high-impact leadership role responsible for driving speed, quality, and predictability across new studio launches as well as existing studio renovations. You will act as the custodian of customer experience during the final and most critical stage of the journey, ensuring operational excellence across multiple cities and studio formats.

What You'll Drive

1. End-to-End Studio / Store Delivery

• Own delivery of all new HomeLane studios (FOCO & FOFO), upgrades, and renovations from planning to handover.
• Be accountable for timelines, SLA adherence, execution quality, and readiness for business operations across all cities.

2. Build and Lead a High-Performance Execution Organization

• Lead Regional Project Managers, Delivery Leads, and vendor partners.
• Build a culture of accountability, productivity, ownership, and strong field discipline across multiple parallel projects.

3. Drive Predictability, Discipline, and Cost Control

• Establish clear project plans, dashboards, and review cadences.
• Reduce cycle times, eliminate bottlenecks, improve first-time-right execution, and ensure projects are delivered in-budget and without rework.

4. Corporate Governance and Ethical Standards

• Ensure zero-tolerance standards on vendor kickbacks, conflicts of interest, and unethical practices.
• Build strong audit mechanisms, transparent vendor selection processes, and clear accountability structures across the delivery ecosystem.

5. Cross-Functional Leadership and Continuous Improvement

• Partner closely with Design, Sales, Supply Chain, Ops, and Tech to improve rollout predictability and reduce repeat defects.
• Use data to identify systemic issues and drive continuous improvement at city and vendor levels.

Who This Role Is For

• 812 years of experience in operations, last-mile delivery, or service delivery leadership.
• Proven regional or multi-city leadership experience with strong people management.
• Deep comfort with data, dashboards, KPIs, and root-cause driven operations.
• Experience in high-velocity environments such as retail operations, logistics, installation networks, consumer services, or e-commerce delivery ecosystems.
• A hands-on leader who balances field execution with systems thinking and governance discipline.

Why Join HomeLane

• Lead retail delivery operations at scale in India's leading home interiors brands
• Build high-impact operational systems that directly shape customer experience.
• Work at the intersection of technology, retail expansion, and last-mile execution.