Head of Quality Assurance

Key Responsibilities

1. Quality Management System (QMS)

Implement and maintain IATF 16949, ISO 14001, ISO 45001 systems

Lead internal audits, management reviews, and customer audits

Ensure compliance to APQP, PPAP, FMEA, MSA, SPC

Drive continual improvement and defect prevention

2. Customer Quality & Assurance

one-point responsibility for customer quality performance

Handle customer complaints, 8D, root cause analysis, and closure

Lead PPAP submissions, PSW approvals, and change management

Coordinate with customers for quality issues, audits, and trials

3. Supplier Quality Management

Develop and monitor supplier quality performance

Conduct supplier audits and development programs

Approve incoming materials and subcontractors

Drive PPM reduction and supplier improvement plans

4. In-Process & Final Quality Control

Define inspection plans, control plans, and quality checkpoints

Ensure effective in-process and final inspection

Review and control process capability (Cp, Cpk)

Reduce internal rejections, rework, and scrap

5. Metallurgy & Process Quality (Forging-specific)

Control raw material quality, heat treatment, forging parameters

Ensure compliance of mechanical, chemical, and metallurgical properties

Oversee NDT, microstructure, hardness, and dimensional controls

Support process trials and new product development

6. Calibration & Measurement Systems

Ensure calibration and MSA of gauges, instruments, and CMM

Maintain traceability and records for all measurement systems

Approve new gauges and fixtures

7. Documentation & Records

Control quality manuals, SOPs, work instructions, and records

Ensure traceability, lot control, and document retention

Support statutory and customer compliance requirements

8. Team Leadership & Training

Lead and develop Quality engineers, inspectors, and lab staff

Identify training needs on quality tools and customer requirements

Build a quality-first culture across the plant