Head Quality Assurance & Control
Location: Goa
Business Unit: Luxury Residential / Hospitality Projects
Role Overview
We are seeking an experienced Head of Quality Assurance & Control to lead and elevate interior finishing standards across premium luxury real estate and hospitality projects. This role requires deep technical expertise, a meticulous eye for detail, and a strong commitment to delivering world-class interiors.
Key Responsibilities
Quality Leadership
- Define and implement quality benchmarks for all civil and interior finishing works across luxury projects.
- Lead a team of quality engineers and site inspectors to ensure adherence to premium quality standards.
- Establish SOPs and control systems for material inspection, installation supervision, and final handover.
Material & Workmanship Oversight
- Approve and audit all incoming materials (wood, stone, metal, fabrics, etc.) for compliance with design, durability, and aesthetic guidelines.
- Ensure flawless execution of finishing works including paint, polish, veneer, joinery, tiling, soft furnishings, and lighting installations.
- Conduct regular site inspections, snag audits, and monitor execution quality at all stages.
Vendor & Stakeholder Coordination
- Work closely with design, procurement, and project management teams to align on quality expectations from concept to completion.
- Evaluate, onboard, and monitor finishing contractors, vendors, and artisans based on performance metrics.
- Resolve site-level quality challenges efficiently without impacting timelines or design integrity.
Documentation & Reporting
- Maintain detailed quality reports, checklists, and NCR (Non-Conformance Report) logs.
- Present quality dashboards, risk assessments, and improvement plans to senior leadership.
- Drive continuous improvement through root cause analysis and corrective/preventive action plans.
Requirements
- 15+ years of experience in Quality Control/Quality Assurance for high-end residential, luxury interiors, or hospitality projects.
- Strong technical knowledge of luxury materials, finishes, and installation methodologies.
- Proven experience managing multi-site project quality and leading cross-functional teams.
- Excellent communication, documentation, and stakeholder management skills.
- Degree/Diploma in Civil Engineering, Architecture, or Interior Design preferred.
Reporting Structure
- Reports to: Head of Operations / CXO
- Direct Reports: Quality Assurance & Site Quality Teams
