Head of Product

About SaaS Labs

SaaS Labs is a global AI and automation platform that builds the operating system for sales and support teams. We bridge the gap between traditional communication (Voice, SMS, Email) and modern intelligence (AI Agents, Automation, Analytics).

What began as a vision shared with a handful of customers in 2016 has evolved into a global engine for thousands of businesses. Today, with $40M+ in ARR and sustained year-over-year growth, we are setting new standards in our industry. Our journey is backed by the world's most disciplined investors, including Peak XV Partners, Base10 Partners, and Eight Roads Ventures - partners who share our commitment to building an enduring, global legacy.

This is a rare chance to help build a generational company at a true inflection point. With 6000+ customers in 10+ countries, strong product market fit and world-class investor support, we are scaling fast and defining a new category in real time. The work is ambitious, the bar is high and the opportunity for growth - personal, professional and financial is unmatched.

Our team is sharp, motivated and deeply committed to the mission. We move fast, operate with intensity and take real ownership of the problems we tackle from early thinking to long-term outcomes. We stay close to our customers from leadership to engineers and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

Role Mission

We are looking for a Head of Product to lead multiple product areas at a company-wide level. This is a senior leadership role responsible for defining strategy, driving execution and scaling product impact across SaaS Labs core platform and AI initiatives. You will report to the Head of Product & AI Initiatives and have a company-wide influence on how our product, teams and culture evolve.

You will operate as a strategic partner to Engineering, Design, Marketing, Sales and executive leadership owning how product decisions translate into business outcomes, customer value, and long-term competitive advantage. You will define product vision, align teams around clear priorities, and ensure we deliver high-impact solutions as our AI and platform capabilities expand.

You will lead the design of end-to-end user experiences across complex, multi-step workflows where clarity, speed, and trust are non-negotiable. Your work will directly shape how revenue teams interact with AI: from voice agents and outbound dialing to coaching, automation and messaging.

Key Responsibilities

• Define and execute on a long term product vision, strategy and alignment to ensure executive alignment and that EPD teams are creating compelling, bold and coherent products.
• Translate business objectives into product outcomes, including higher retention, improved engagement, faster project setup and delivery and increased customer satisfaction.
• Customer Engagement: Collaborate closely with key customers to understand their needs and translate market feedback into actionable insights.
• Establish clear product success metrics tied to business outcomes such as call connect rates, AI agent resolution, sales productivity, time-to-value for customers, platform reliability, and revenue impact.
• Hire, retain, grow and mentor a high-performing PM team, fostering a culture of velocity, accountability, and measurable impact.
• Influence AI product direction and establish a foundational platform for embedding AI across all SaaS Labs offerings.
• Define and champion what great looks like for AI-powered workflows at SaaS Labs.

What'll Make You a Great Match

• 10+ years product leadership experience in enterprise SaaS, AI/ML infrastructure, or marketplace platforms, with 5+ years directly managing product managers.
• Track record of building complex, multi-surface products spanning multiple different stakeholders.
• Experience shipping AI-powered or highly technical products across multiple product areas or a large platform; Experience developing agentic or multi-turn AI experiences.
• Understanding of AI and how to implement AI systems into existing portfolios of products.
• Customer empathy and proven ability to translate end-user requirements into high-leverage product capabilities.
• Demonstrated operational rigor and ability to deliver measurable improvements in quality, retention and efficiency.
• Excellent judgment - you know when to go deep, when to delegate, and when to push.
• Demonstrated ability to define and ship high-quality experiences in complex, ambiguous problem spaces with velocity.
• Deep commitment to growing people and raising the craft bar across a team.
• Comfort operating in fast-moving environments with evolving priorities.

Because Life's Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.
• We don't track hours, just impact. Work when you're most productive, as long as you show up for your team.
• Competitive pay that reflects your skills, experience, and the value you bring.
• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.
• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn't come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.